Shipping policy

Lióre Beauty – Shipping Policy

1. Overview

This Shipping Policy applies to all orders placed with Lióre Beauty.
We aim to deliver your order safely and efficiently using trusted courier services.

2. Shipping Method

All orders are shipped via Aramex South Africa Store-to-Door Courier Service.

3. Processing Time

  • Orders are processed within 1–3 business days
  • Orders are not processed on weekends or public holidays

4. Delivery Time

  • Estimated delivery time: 8–11 business days

⚠️ Please note:

  • Delivery times are estimates, not guarantees
  • Rural or outlying areas may experience longer delivery times

5. Shipping Costs

  • Shipping fees will be calculated at checkout (if applicable)
  • Any promotions (e.g., free shipping) will be clearly stated on the website

6. Delays & Liability

While we strive to meet delivery timelines, delays may occur due to:

  • Courier issues
  • Weather conditions
  • High order volumes
  • Unforeseen logistical disruptions

In accordance with the Consumer Protection Act (South Africa):

  • Lióre Beauty cannot be held liable for delays caused by third-party couriers
  • However, we remain responsible for ensuring delivery of your order

📌 This means:

  • We will assist in tracking and resolving delivery issues
  • If an order is confirmed lost, we will provide a replacement or refund

7. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided:

  • We are not responsible for failed delivery
  • Additional shipping fees may apply for re-delivery

8. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number
  • You can track your parcel via the courier’s tracking system

9. Damaged or Missing Items

If your order arrives:

  • Damaged
  • Incomplete

Please contact us within 48 hours of delivery at:
📧 gustavjdj@gmail.com

Include:

  • Order number
  • Photos of the issue

We will investigate and resolve the matter promptly.

10. Delivery Completion

An order is considered delivered when:

  • It has been signed for at the delivery address, or
  • Delivered to the specified location provided by the customer

11. Contact Information

Lióre Beauty Support
Email: gustavjdj@gmail.com